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PNG MiBank mobile wallets provide innovative banking through technology

MIBANK first deployed its MiCash Mobile wallet in 2011 and has over  time has built a loyal following  of mainly rural customers who  use the MiCash mobile wallet to  do their banking.
MiBank has a network of 12  branches and in excess of 100  agents throughout Papua New Guinea who provide deposit and  withdrawal transactions from  their clients mobile wallets.

These mobile wallets are effectively bank accounts on the mobile  phone.
Apart from deposit and withdrawals MiBank’s clients can undertake a number of other transactions using their MiCash mobile  wallet.  These include balance check,  airtime top- up, Pay-as-you-go
Solar top up, micro pension payments to Nambawan Super, and  domestic remittances within PNG.
Agents have in the past been  typically trade stores and tucker
boxes in rural areas, but they also  include district administration  offices, local women community
groups and farming co-operatives.

MiBank Agents receive commission for assisting with the deposit  and withdrawal transactions that
occur by use of a mobile phone,  and in addition provide some digital literacy training to customers.
In an endeavor to improve the  Agent network, MiBank has established an Innovation Lab in Goroka, Eastern Highlands, where new  agent models and processes are  being testedwith local agriculture
linked value chains.
MiBank has been fortunate to  receive technical support for this  Innovation Lab, from the Pacific
Financial Inclusion Programme,  with donor funding provided by  the European Union and the Australian government.
More information regarding  MiBank products and services can  be found at www.mibank.com.pg
or you can ring their Call Centre  on Digicel 16789 (free call).

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