POSITION VACANCY
PNG Mineral Resources Development Company (MRDC) manages Landowners’ and provincial governments’ equity interests in mining and petroleum projects.
MRDC endeavours to be a strong investment company with a view to sustain dividends to the beneficiaries after the life of the non-renewable resources. MRDC also endeavours to positively contribute to the advancement of the social and economic development of the country and its people.
Direct contribution to the national development Challenging Opportunity
ICT – Systems Administrator – Desktop Support
MRDC requires the services of a creative, energetic, dedicated and result-oriented individual for the position of ICT - Systems Administrator (Desktop Support). This role is responsible for the deployment and management of end-user hardware and software, as well as a range of networking, mobile and telephone products, and provide high quality customer service to our stakeholders
The incumbent will report directly to the Manager - Information Technology.
Key Responsibilities
- Apply technical knowledge to effectively analyze and resolve problems
- Managing phones, instant messaging, e-mail, and incident queue resolving issues from end users across multiple systems
- Troubleshoot and resolve all software, hardware, networking, VOIP, and audio-visual issues for corporate environment
- Properly identify and route issues related to other IT Teams.
- Setup, documentation, and deployment of various systems including laptops, desktops, phones, and other technologies
- Provisioning user accounts across multiple systems including, but not limited to: Office 365, Active Directory, VOIP, etc.
- Monitor and support desktops and laptop environments
- Network cabling including termination of Ethernet and support of end user network environments
- Configure and test future builds for corporate systems, software, and hardware
- Develop and maintain system documentation
- Providing support via a Ticketing System and troubleshooting IT issues
- Assist the ICT Manager to successfully execute IT projects and other Infrastructure tasks
- Other duties as assigned by the IT Manager
Job Requirements:
Key Skill Areas
- Windows 7/10/11 Desktop Environment
- MS Exchange Server /2016 and Office 365 Experience;
- Strong knowledge in Windows Server 2016/2019, VMWare, Active Directory GPO; • 3 years previous experience in a similar role;
- Exposure and knowledge in VoIP Systems;
- A relevant tertiary certificate or industry certification
- Must be a team player
- Well groomed, presentable, polite and well-mannered
- Knowledge and/or experience in providing IT helpdesk support with Windows desktop operating systems
- Solid work ethic, reliability, and the desire to learn and develop
Forward your application letter with an updated resume and supporting documents to:
The Human Resource Manager
Mineral Resources Development Company Limited
12th Floor, MRDC Haus, PO Box 1076, Port Moresby, NCD
Email: recruitment@mrdc.com.pg - subject ‘Systems Administrator – Desktop Support’
Only shortlisted applicants will be contacted.
Applications close 25th February, 2022.
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