- Job Opportunity: ICT Application Support Analyst
- Employer: Nambawan Super Limited (NSL)
- Location: NSL Head Office, Port Moresby
- Department: Information Communication & Technology (ICT)
Nambawan Super Limited is seeking a skilled and experienced ICT Application Support Analyst to join our ICT Department. Reporting to the Team Leader Systems Development & Support, the successful candidate will play a critical role in supporting the PRONTO ERP system and other business applications, ensuring timely issue resolution and smooth system operations.
Key Responsibilities:
- Provide first-level technical and user support for PRONTO ERP and other business software.
- Collaborate with technical teams, business units, and vendors to address software issues.
- Ensure ERP integrations meet specified requirements and performance standards.
- Train end users on PRONTO ERP and related applications.
- Assist in documenting system upgrade requirements and enhancements.
- Support and maintain SQL Server databases and contribute to internal system development.
- Manage IT application incidents and update Helpdesk tickets as per IT Service Level Agreements.
- Follow ITIL practices and stay updated on IT trends and developments.
- Perform other duties as directed by the Chief Technology Officer.
Qualifications and Skills:
- Bachelor’s degree in Computer Information Systems or related field.
- At least 5 years of experience supporting the PRONTO application.
- Strong knowledge of business processes and IT change management.
- Proficiency in SQL databases, including development and analytics tools such as Tableau and Power BI.
- Familiarity with accounting principles and software security/access management.
- Strong problem-solving skills and ability to communicate technical information clearly.
- Experience with the software development lifecycle (analyze, design, develop, test, deploy).
Why Join Nambawan Super?
This is an exciting opportunity to join a leading organization committed to leveraging technology to enhance member experiences. NSL offers an attractive remuneration package based on qualifications and experience, along with opportunities for professional growth.
How to Apply:
To apply, send a cover letter outlining your suitability for the role and your resume, including three current referees, to recruitment@nambawansuper.com.pg.
Application Deadline: Thursday, 5 December 2024
Note: Only shortlisted candidates will be contacted for an interview.
Nambawan Super is an equal opportunity employer and provides competitive salary packages based on qualifications and experience.
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