Job Opportunity: ICT Application Support Analyst with Nambawan Super

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  •  Job Opportunity: ICT Application Support Analyst
  • Employer: Nambawan Super Limited (NSL)
  • Location: NSL Head Office, Port Moresby
  • Department: Information Communication & Technology (ICT)

Nambawan Super Limited is seeking a skilled and experienced ICT Application Support Analyst to join our ICT Department. Reporting to the Team Leader Systems Development & Support, the successful candidate will play a critical role in supporting the PRONTO ERP system and other business applications, ensuring timely issue resolution and smooth system operations.


Key Responsibilities:

  • Provide first-level technical and user support for PRONTO ERP and other business software.
  • Collaborate with technical teams, business units, and vendors to address software issues.
  • Ensure ERP integrations meet specified requirements and performance standards.
  • Train end users on PRONTO ERP and related applications.
  • Assist in documenting system upgrade requirements and enhancements.
  • Support and maintain SQL Server databases and contribute to internal system development.
  • Manage IT application incidents and update Helpdesk tickets as per IT Service Level Agreements.
  • Follow ITIL practices and stay updated on IT trends and developments.
  • Perform other duties as directed by the Chief Technology Officer.

Qualifications and Skills:

  • Bachelor’s degree in Computer Information Systems or related field.
  • At least 5 years of experience supporting the PRONTO application.
  • Strong knowledge of business processes and IT change management.
  • Proficiency in SQL databases, including development and analytics tools such as Tableau and Power BI.
  • Familiarity with accounting principles and software security/access management.
  • Strong problem-solving skills and ability to communicate technical information clearly.
  • Experience with the software development lifecycle (analyze, design, develop, test, deploy).

Why Join Nambawan Super?

This is an exciting opportunity to join a leading organization committed to leveraging technology to enhance member experiences. NSL offers an attractive remuneration package based on qualifications and experience, along with opportunities for professional growth.


How to Apply:

To apply, send a cover letter outlining your suitability for the role and your resume, including three current referees, to recruitment@nambawansuper.com.pg.

Application Deadline: Thursday, 5 December 2024

Note: Only shortlisted candidates will be contacted for an interview.

Nambawan Super is an equal opportunity employer and provides competitive salary packages based on qualifications and experience.

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