Bank South Pacific (BSP) Wantok Wallet is a mobile wallet service designed to provide financial inclusion for individuals who may not have traditional bank accounts or government-issued identification. The service allows users to perform basic banking transactions such as depositing and withdrawing cash, transferring funds, making payments, and purchasing mobile top-ups using their mobile phones. Activation is simple and can be done via self-registration by dialing *131#, through a BSP Agent or Sub-branch, or by receiving funds from another Wantok Wallet user. This flexibility makes it accessible to people in rural and urban areas alike, offering a convenient and secure way to manage money without requiring a smartphone or internet access.
The Wantok Wallet service provides different account tiers with transaction limits based on the level of identification provided. Users can cash in or out at BSP agents and ATMs, transfer funds to other wallets, and pay for services seamlessly. For security, transactions require a PIN, and users can reset their PIN through BSP's customer service if needed. The service is particularly beneficial for individuals who travel long distances to reach a bank branch, as it enables them to access financial services directly from their mobile phones. With its ease of use and accessibility, BSP’s Wantok Wallet plays a crucial role in promoting digital financial services and expanding banking access across Papua New Guinea.
Follow the steps below to use Wantok Wallet in PNG
Steps to Use Wantok Wallet
1. Activating Wantok Wallet
Option 1: Self-Registration
- Dial *131# on your mobile phone.
- Select "Yes" to sign up.
- Accept the Terms and Conditions.
- Enter your details (First Name, Last Name, Mobile Number).
- Confirm the registration and close the session.
- Dial *131# again and set up your PIN.
Option 2: Activation via Agent/Sub-branch
- Visit a BSP Agent or Sub-branch.
- The agent will assist with your Wantok Wallet registration.
Option 3: By Invitation
- A sender transfers funds to your mobile number via BSP Mobile Banking or their Wantok Wallet.
- You receive an SMS notification.
- Dial *131# and follow the prompts to activate your Wantok Wallet.
2. Depositing Money (Cash-In)
- Visit a BSP Agent or ATM.
- Provide your Wantok Wallet details.
- Hand over the cash, and the agent deposits it into your wallet.
- Receive an SMS confirmation of the deposit.
3. Withdrawing Money (Cash-Out)
At an Agent or ATM:
- Dial *131# and enter your PIN.
- Select "Wallet Cash In/Out" from the menu.
- Choose "Yes" to generate a withdrawal code.
- Show the code to the BSP Agent or use it at an ATM to withdraw cash.
4. Sending Money (Funds Transfer)
Dial *131# and enter your PIN.
- Select "Funds Transfer" from the main menu.
- Choose "Wantok Wallet."
- Select your wallet to transfer from.
- Enter the recipient’s details (Name, Date of Birth, Mobile Number).
- Enter the amount and a description.
- Confirm the transaction.
5. Checking Your Balance
- Dial *131# and enter your PIN.
- Select "Account Enquiry" to check your Wantok Wallet balance.
6. Making Payments & Top-Ups
- Dial *131# and enter your PIN.
- Select "Payments" to pay for services.
- Select "Top-Up Services" to recharge your mobile phone.
7. Resetting Your PIN
Contact BSP Customer Call Centre at (+675) 7030 1212 or 320 1212.
Follow the instructions to reset your PIN.
For further assistance, visit the BSP website at www.bsp.com.pg or your nearest BSP Agent.
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