IT Support Officer – Job Vacancy
Location: Morobe, Papua New Guinea
Industry: Administration / Office Support, Customer Service and Call Centre, IT, Logistics, Transport and Supply, Marine, Mining, Oil and Gas, Operations Support, Shipping
Join Our Team
We are seeking a proactive and customer-focused IT Support Officer to provide technical support and ensure the smooth operation of our IT systems. The successful candidate will support end-users, maintain hardware and software, and contribute to a reliable and secure technology environment.
Key Responsibilities
- Provide first-line technical support for hardware, software, network and system-related issues.
- Install, configure and maintain desktops, laptops, printers and other IT equipment.
- Troubleshoot and resolve IT incidents in a timely and professional manner.
- Manage user accounts, access permissions and email setup.
- Monitor and maintain network connectivity and system performance.
- Assist with system upgrades, data backups and security measures.
- Maintain accurate records of IT assets, support requests and resolutions.
- Liaise with external vendors and service providers when required.
- Provide basic user training and technical guidance.
Requirements
- Diploma or Degree in Information Technology, Computer Science or a related field.
- Minimum of 2 years' experience in an IT support or helpdesk role.
- Sound knowledge of Windows operating systems, Microsoft Office 365, networking and troubleshooting techniques.
- Experience with user administration, hardware maintenance and system support.
- Strong communication and customer service skills.
- Ability to work independently and manage multiple priorities.
- Relevant IT certifications will be an advantage.
What We Offer
- Competitive salary package.
- Professional development opportunities.
- Supportive and collaborative work environment.
- Opportunity to contribute to a growing organisation.
How to Apply
Interested candidates are invited to submit their CV, cover letter and copies of relevant qualifications to:
Email: recruitment@png.ictsi.com
Phone: 472 8283 / 7190 0202
Address:
Lae Office: South Pacific International Container Terminal, Lae Tidal Basin, Bumbu Road, Lae, Morobe Province 411
Application Closing Date: 31st August 2026
Only shortlisted candidates will be contacted.
Equal Opportunity Employer
We are committed to creating an inclusive workplace and encourage applications from suitably qualified candidates regardless of gender, disability or background.