Tuesday, February 13, 2018

Members to Access NCSL Services via Mobile Phones

Members of Nasfund Contributors Savings & Loan Society Limited (NCSL) in Papua New Guinea can now access NCSL services via their Digicel mobile phones using the Unstructured Supplementary Service Data (USSD) service.

The USSD service is a Global System for Mobile (GSM) communication technology that is used to send text between a mobile phone and SaveLoanSmart (SLS) over the network.

Members can now utilise the USSD to view their balances, apply for savings withdrawals and 1:1 loans via their mobile phones.

General manager Vari Lahui said this service will make life easier for members which will enable them to access to their savings account with a few clicks on their mobile phones.

“This process has simplified work and will further reduce the waiting time. The Society is continuously looking at new initiatives to bring our services closer to our member with just a click of buttons via the electronic channels,” Lahui said.

He said the USSD service is now available to both mobile networks – Bmobile Vodafone and Digicel and is accessible on all phone types.

“We will expand to Telikom Mobile once we have enough members using the Telikom Mobile services and when we see the demand for it,” he said.

To access this service, members are to enter the prompts *628# and press the send button.

Members will then be asked to enter their membership number and follow the steps in the drop-down menu for balance enquiry, savings withdrawal or loan.

Members who are yet to register their mobile number on the system will receive a message prompting them to contact NCSL to complete a form to register their mobile number before they can access the service.

The project took over 3 months to set up this system with the mobile operator before final tests were done for members to use.

The Society is continuously looking at upgrading its SLS system on the Data Centre and Disaster Recovery Site to maintain business continuity and consistent quality services to members. Post courier
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