ICT Job : Channel Manager Digital Experience - Air Niugini



Air Niugini Limited  is seeking to recruit suitably qualified and experienced candidate to fill the position of Channel Manager - Digital Experience within the E-Commerce  Department.

The primary purpose of this position is to provide management support to the E-Commerce Manager by providing business and technical support required for Online Sales channel and related services with the key objective to sell seats on ANG  using  the  Web  (IBE)  channel  as  well  as  sale  of  other  ancillary products  including  Seat  Upgrades,  Excess  Baggage,  Preferred  Seats, Hotels and Car hire to list a few. 

The Channel Manager – Digital Experience reports to Manager – E-commerce with no direct report.


• Manage and track online sales, check-in and customer conversions

• Maintain  and  administrate  the  Internet  Booking  Engine  (IBE)  and  online  sales channel

• Track online traffic and sales performance throughout the website for increased sales.

• Coordinate and liaise with IT and other system providers for IBE and Website related faults and new projects.

• Support and implement e-commerce system enhancements and development projects

• Effectively  analyse  and  monitor  the  services,  market  trends,  and  customer requirements

• Management of external vendor and service provider relationships.

• Manage the system change and service requests implementation to meet the predefined quality, scope and timeframe

• Managing day to day operations and development of the airline website – prioritizing internal developments fixes and issue resolution

• Interact  with  the  business  users  and  work  close  with  them  to  understand their business needs and opportunities

• Support the development of business cases to support the development of new functionality.

• Provide recommendations on project plan, activities, deliverables, working with managers during project development to fulfil goals and reach needed outcomes

• Leading the RFP processes to ensure E-commerce technologies and services meet requirements.

• Effectively carry out the translation of business requirements into functional specifications    to satisfy the business needs and necessary system modifications

• Provide support, guidance and training for Ecommerce Support Staff

• Provide support and assistance to internal and external IBE customers and stakeholders.

• Contributes to team effort by accomplishing related results as needed.

The successful candidate should have:

• Bachelor’s degree in Business or Information Technology

• Three (3) years Airline Ecommerce and/or IT experience

• Working knowledge of Airline Systems

• Website development, technical and aesthetic is preferred

• Fulfilment strategies and analytical skills

• Website development of Ecommerce and branding knowledge preferred

• Proficient with Analytics, SEOs and other web software tools

• Knowledge of industry standards and requirements

• Excellent communication and analytical skills

• Team player

How to apply

Written applications with copies of Updated CV, qualifications and contact details to be emailed to recruitment@airniugini.com.pg by COB Tuesday 26th September 2023.

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